From the receipt of the goods by the customer, the customer has a right of withdrawal, ie a period of 14 days to return the delivered goods, whereby the costs of the return are at his expense

Refunds can only be made for products purchased through the e-commerce website, unopened and in their original packaging.

The procedure is as follows:

The customer sends an email to to submit a refund request.

The buyer sends the goods back to the following address at his own expense: 
Bim-ba shop
Hinterbergstrasse 2
CH-6318 Walchwil

The product must be complete, properly protected, in the original packaging (unopened) and, if necessary, with any accessories.

Products sold at are guaranteed for 2 years from the date of purchase. The guarantee does not apply in the event of a defect that can be traced back to improper use or handling.

The product is available from the internal department at controls which confirms the refund or not, in particular by checking that the product has been returned complete and in a condition suitable for remarketing, as provided for in the right of withdrawal.

If the goods meet the return requirements, they can be refunded or exchanged.

If the goods do not meet the return requirements, they will be sent back to the customer, who can therefore not request a refund.